FAQ

Company Profile FAQ

Are you manufacturer or trading company?
We are professional manufacturer.
Where is your factory located in?
Wenzhou City, Zhejiang Province. If you want to visit us, we can pick you up.
How long have you been this industry?
About 20 years.
How many employees do you have?
Over 50.
Are helmets and knee pads adjustable in size?
Most helmets, knee pads and elbow pads are equipped with adjustable straps for a more personalized fit.
How long can I have the sample?
normally sample will be ready within 7-10 working days.
What are the payment methods do you accept?
L/C, T/T and Western Union.
What materials are your safety products made of?
Our products mainly use nylon fabric, PP hard shell, EVA padding and sturdy stitching for daily use.
Do you support wholesale and bulk orders?
Yes, we support wholesale, bulk orders and long-term cooperation.
How long is the production and delivery time for bulk orders?
Standard orders usually ship within 7–15 business days. Exact time is confirmed after order details.
What should I do if I receive damaged products?
Please contact us with order information and photos. We will handle after-sales issues promptly.
How can I get a more accurate quotation?
You can tell us product model, quantity, destination and requirements, we will offer a formal quote.
Can I request a sample before placing a bulk order?
Yes, sample orders are supported to check quality, size, and design before mass orders.
Do you offer OEM or ODM services?
We support basic OEM and ODM cooperation for qualified bulk orders. Contact us for more details.
What products does your store mainly provide?
We mainly provide workplace safety products, including work helmets, riding helmets, knee pads, elbow pads, utility work belts, work vests and related accessories.